{"id":93,"date":"2019-01-08T10:54:33","date_gmt":"2019-01-08T09:54:33","guid":{"rendered":"https:\/\/app.lib.uliege.be\/stt\/?page_id=93"},"modified":"2019-02-01T09:43:25","modified_gmt":"2019-02-01T08:43:25","slug":"2-nouveaux-services-aux-usagers-nouvelle-organisation-de-services-existants","status":"publish","type":"page","link":"https:\/\/services.lib.uliege.be\/stt\/index.php\/edition-2019\/sessions-autour-du-sgb\/2-nouveaux-services-aux-usagers-nouvelle-organisation-de-services-existants\/","title":{"rendered":"Nouveaux services aux usagers, nouvelle organisation de services existants"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Mardi 29 janvier 2019 \u00e0 9:00<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">La mise en place de services \u00e0 l&#8217;\u00e9chelle nationale : trouver un \u00e9quilibre entre la centralisation et l&#8217;individualisation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Jeanette Isele (Swiss Library Service Platform &#8211; SLSP)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><u>R\u00e9sum\u00e9<\/u> : La mise en place de services \u00e0 l&#8217;\u00e9chelle nationale soul\u00e8ve des questions importantes et int\u00e9ressantes : Comment trouver un \u00e9quilibre entre la centralisation et l&#8217;individualisation ? Quels sont les services pr\u00e9destin\u00e9s et appropri\u00e9s \u00e0 une centralisation ? Quels sont les avantages de services \u00e0 l&#8217;\u00e9chelle nationale ? Quels d\u00e9fis doit-on surmonter ?  Nous allons aborder ces questions avec l&#8217;exemple du projet SLSP en consid\u00e9rant les points de vue des usagers finaux, du personnel des biblioth\u00e8ques et de l&#8217;\u00e9quipe centrale. De plus nous allons discuter la coexistence et l&#8217;interaction de services nationaux, r\u00e9gionaux et locaux et l&#8217;int\u00e9gration organisationnelle des services locaux dans une configuration centralis\u00e9e g\u00e9r\u00e9e par une \u00e9quipe centrale.<\/p>\n\n\n<div class=\"ead-preview\"><div class=\"ead-document\" style=\"position: relative\"><div class=\"ead-iframe-wrapper\"><iframe src=\"\/\/docs.google.com\/viewer?url=https%3A%2F%2Fservices.lib.uliege.be%2Fstt%2Fwp-content%2Fuploads%2F2019%2F01%2Fma_1_isele.pdf&amp;embedded=true&amp;hl=en\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 70%;border: none;min-height: 500px;visibility: hidden;\"><\/iframe><\/div>\t\t\t<div class=\"ead-document-loading\" style=\"width:100%;height:100%;position:absolute;left:0;top:0;z-index:10\">\n\t\t\t\t<div class=\"ead-loading-wrap\">\n\t\t\t\t\t<div class=\"ead-loading-main\">\n\t\t\t\t\t\t<div class=\"ead-loading\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/services.lib.uliege.be\/stt\/wp-content\/plugins\/embed-any-document\/images\/loading.svg\" width=\"55\" height=\"55\" alt=\"Loader\">\n\t\t\t\t\t\t\t<span>Loading&#8230;<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"ead-loading-foot\">\n\t\t\t\t\t\t<div class=\"ead-loading-foot-title\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/services.lib.uliege.be\/stt\/wp-content\/plugins\/embed-any-document\/images\/EAD-logo.svg\" alt=\"EAD Logo\" width=\"36\" height=\"23\"\/>\n\t\t\t\t\t\t\t<span>Taking too long?<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<div class=\"ead-document-btn ead-reload-btn\" role=\"button\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/services.lib.uliege.be\/stt\/wp-content\/plugins\/embed-any-document\/images\/reload.svg\" alt=\"Reload\" width=\"12\" height=\"12\"\/> Reload document\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<span>|<\/span>\n\t\t\t\t\t\t\t<a href=\"https:\/\/services.lib.uliege.be\/stt\/wp-content\/uploads\/2019\/01\/ma_1_isele.pdf\" class=\"ead-document-btn\" target=\"_blank\">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/services.lib.uliege.be\/stt\/wp-content\/plugins\/embed-any-document\/images\/open.svg\" alt=\"Open\" width=\"12\" height=\"12\"\/> Open in new tab\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><p class=\"embed_download\"><a href=\"https:\/\/services.lib.uliege.be\/stt\/wp-content\/uploads\/2019\/01\/ma_1_isele.pdf\" download>T\u00e9l\u00e9charger [402.42 KB] <\/a><\/p><\/div>\n\n\n<h3 class=\"wp-block-heading\">Centralisation du service PIB : les diff\u00e9rentes \u00e9tapes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Fabienne Prosmans, Fran\u00e7ois Renaville (Universit\u00e9 de Li\u00e8ge)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><u>R\u00e9sum\u00e9<\/u> : L&#8217;Universit\u00e9 de Li\u00e8ge compte cinq biblioth\u00e8ques compos\u00e9es de 16 implantations r\u00e9parties sur quatre campus. Avant notre passage \u00e0 Alma, le service de pr\u00eat interbiblioth\u00e8ques \u00e9tait trait\u00e9 \u00e0 l&#8217;aide d&#8217;une solution interne d\u00e9velopp\u00e9e avec des APIs. Lorsque nous sommes pass\u00e9s \u00e0 Alma en f\u00e9vrier 2015, nous avons d\u00e9cid\u00e9 de g\u00e9rer les demandes de PIB dans Alma. Au d\u00e9but, une implantation par biblioth\u00e8que a \u00e9t\u00e9 d\u00e9sign\u00e9e comme biblioth\u00e8que PIB pour r\u00e9pondre aux demandes li\u00e9es \u00e0 la discipline couverte par la biblioth\u00e8que. Au d\u00e9but de 2018, nous avons d\u00e9cid\u00e9 de r\u00e9organiser et de centraliser notre service de pr\u00eat interbiblioth\u00e8ques. Pour ce faire, nous avons utilis\u00e9 la biblioth\u00e8que PIB par d\u00e9faut d&#8217;Alma qui n&#8217;est utilis\u00e9e que pour le pr\u00eat interbiblioth\u00e8ques et nous avons d\u00e9sactiv\u00e9 nos cinq biblioth\u00e8ques PIB. Nous allons expliquer l&#8217;\u00e9volution de l&#8217;organisation du service et de l&#8217;\u00e9quipe PIB et les avantages que nous avons trouv\u00e9s \u00e0 traiter les demandes dans Alma puis \u00e0 centraliser le service.<\/p>\n\n\n<div class=\"ead-preview\"><div class=\"ead-document\" style=\"position: relative;padding-top: 90%\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fservices.lib.uliege.be%2Fstt%2Fwp-content%2Fuploads%2F2019%2F02%2Fma_2_promans.pptx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div><p class=\"embed_download\"><a href=\"https:\/\/services.lib.uliege.be\/stt\/wp-content\/uploads\/2019\/02\/ma_2_promans.pptx\" download>T\u00e9l\u00e9charger [1.34 MB] <\/a><\/p><\/div>\n\n\n<h3 class=\"wp-block-heading\">Scan On Demand @ ULi\u00e8ge : les usagers livr\u00e9s \u00e0 domicile<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Fran\u00e7ois Renaville (Universit\u00e9 de Li\u00e8ge)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><u>R\u00e9sum\u00e9<\/u> : Le passage \u00e0 Alma en f\u00e9vrier 2015 a amen\u00e9 de nombreux changements dans l\u2019organisation et les proc\u00e9dures de travail des membres des Biblioth\u00e8ques (nouveau workflow dans la gestion du PIB, int\u00e9gration du workflow d\u2019acquisition \u00e0 la gestion des ressources de tous types, r\u00e9vision des r\u00e8gles de pr\u00eat, utilisation de la Community Zone pour le r\u00e9f\u00e9rencement des ressources \u00e9lectroniques\u2026). Cot\u00e9 usagers, la volont\u00e9 \u00e9tait de limiter au strict minimum les \u00e9ventuelles cons\u00e9quences (per\u00e7ues comme) n\u00e9gatives et de d\u00e9ployer le nouvel environnement en y int\u00e9grant d\u2019embl\u00e9e tous les services existant d\u00e9j\u00e0 sur les anciens syst\u00e8mes. En parall\u00e8le, quelques nouveaux services possibles via Alma ont \u00e9t\u00e9 s\u00e9lectionn\u00e9s pour une mise en production rapide. Par la suite, de nouveaux services, comme le service de num\u00e9risation \u00e0 la demande (<em>Scan on Demand<\/em>), et workflows ont \u00e9t\u00e9 progressivement d\u00e9ploy\u00e9s. Cette pr\u00e9sentation fait le point sur la mise en \u0153uvre et le d\u00e9ploiement du service de num\u00e9risation \u00e0 la demande (possibilit\u00e9s, contraintes, feedback\u2026) lanc\u00e9 au printemps 2016.<\/p>\n\n\n<div class=\"ead-preview\"><div class=\"ead-document\" style=\"position: relative;padding-top: 90%\"><iframe src=\"\/\/view.officeapps.live.com\/op\/embed.aspx?src=https%3A%2F%2Fservices.lib.uliege.be%2Fstt%2Fwp-content%2Fuploads%2F2019%2F01%2Fma_3_renaville-1.pptx\" title=\"Embedded Document\" class=\"ead-iframe\" style=\"width: 100%;height: 100%;border: none;position: absolute;left: 0;top: 0;\"><\/iframe><\/div><p class=\"embed_download\"><a href=\"https:\/\/services.lib.uliege.be\/stt\/wp-content\/uploads\/2019\/01\/ma_3_renaville-1.pptx\" download>T\u00e9l\u00e9charger [3.30 MB] <\/a><\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Mardi 29 janvier 2019 \u00e0 9:00 La mise en place de services \u00e0 l&#8217;\u00e9chelle nationale : trouver un \u00e9quilibre entre la centralisation et l&#8217;individualisation Jeanette Isele (Swiss Library Service Platform &#8211; SLSP) R\u00e9sum\u00e9 : La mise en place de services&#8230; <a href=\"https:\/\/services.lib.uliege.be\/stt\/index.php\/edition-2019\/sessions-autour-du-sgb\/2-nouveaux-services-aux-usagers-nouvelle-organisation-de-services-existants\/\" class=\"readmore\">Read more<span class=\"screen-reader-text\">Nouveaux services aux usagers, nouvelle organisation de services existants<\/span><span class=\"fa fa-angle-double-right\" aria-hidden=\"true\"><\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":62,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"template\/content-sidebar.php","meta":{"footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PaDENg-1v","_links":{"self":[{"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/pages\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/comments?post=93"}],"version-history":[{"count":19,"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/pages\/93\/revisions"}],"predecessor-version":[{"id":423,"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/pages\/93\/revisions\/423"}],"up":[{"embeddable":true,"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/pages\/62"}],"wp:attachment":[{"href":"https:\/\/services.lib.uliege.be\/stt\/index.php\/wp-json\/wp\/v2\/media?parent=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}